We run your infrastructure, workloads, and applications so your team stays focused on outcomes — not incidents. Full-stack observability included, with New Relic at the core.
From cloud infrastructure to running ML models in production — one team, end to end.
Cloud Infrastructure
Provisioning, patching, scaling, and cost governance across AWS and Azure — with FinOps built in from day one.
Data Platform Management
Managed data warehouses, pipelines, and lake architectures — kept healthy, performant, and governed 24/7.
MLOps
Model deployment, drift monitoring, retraining pipelines, and version control — so your AI investments keep delivering.
Application Management
Availability SLAs, performance tuning, patch management, and incident response for your production applications.
Service Pillars
Every layer. Every workload.
Structured managed service offerings that cover the full technology stack.
Cloud Infrastructure Management
Environment provisioning & IaC governance
OS patching & security hardening
Auto-scaling & capacity planning
FinOps & cloud cost optimization
Backup, DR & business continuity
Network & security management
Data Platform Management
Managed data warehouses (Redshift, Synapse)
Data pipeline health & SLA monitoring
Data lake governance & lifecycle management
Database performance tuning & patching
Schema change management & quality checks
MLOps & AI Workloads
Model deployment & containerization
Inference performance monitoring
Data drift & model drift detection
Automated retraining pipelines
Feature store & experiment tracking
GPU/compute resource management
Application Management
24/7 availability monitoring & alerting
Incident response & root cause analysis
Performance tuning & load testing
Patch & release management
SLA reporting & continuous improvement
Positioning Partner · New Relic
Observability isn't optional. It's the foundation.
You can't manage what you can't see. We instrument every layer of your stack and surface the signals that matter — before they become incidents. New Relic is our primary observability platform, giving clients a single pane of glass across infrastructure, applications, and business KPIs.
From golden signals to distributed tracing, we define what "healthy" looks like and build the dashboards and alert policies that keep it that way.
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Full-Stack Monitoring
Infrastructure, APM, browser, mobile, and synthetics — all in one view via New Relic.
Distributed Tracing
End-to-end request tracing across microservices, APIs, and databases — latency pinpointed instantly.
Custom Dashboards & Alerts
Business-aligned dashboards and alert policies tailored to your SLAs — not generic thresholds.
Proactive Incident Management
AIOps-assisted anomaly detection catches degradation before users are impacted.
Service Levels
Commitments you can hold us to.
Transparent SLAs with monthly reporting — no ambiguity.
Discovery, runbooks, and a baseline of your environment and SLAs.
02
Stabilize
Monitoring, alerting, and full-stack observability wired across the stack.
03
Operate
24/7 support, incident response, and patching against agreed SLAs.
04
Optimize
Cost, performance, and reliability tuning reviewed every cycle.
What You Get
Always on. Always accountable.
Onboarding & runbooks
A documented environment with SLAs and clear escalation paths.
24/7 monitoring
Full-stack observability with New Relic at the core.
SLA-backed support
Incident response and patching mapped to your service tier.
Optimization reviews
Cost, performance, and reliability tuned every operating cycle.
FAQ
Frequently asked questions
What does Auracode's managed cloud service include?
Our managed cloud service covers infrastructure monitoring, patch management, incident response, performance optimization, capacity planning, and cost governance — delivered with defined SLAs and a dedicated service delivery manager for each client.
What SLA response times does Auracode offer for managed services?
We offer tiered SLAs with critical incident response starting at 15 minutes for P1 issues, 2-hour response for P2, and next-business-day for P3/P4. Custom SLA tiers are available based on your operational criticality and business hours.
How does Auracode use New Relic for infrastructure observability?
We deploy New Relic agents and infrastructure integrations to provide full-stack observability: application performance, infrastructure health, log management, and synthetic monitoring — with custom dashboards and alerting mapped to your team's runbooks.
Can Auracode manage hybrid environments spanning on-premises and cloud?
Yes. We manage hybrid environments using unified monitoring tooling, consistent change management processes, and cross-environment network management — giving your IT team a single operational view regardless of where workloads run.
Let's build together
Ready when you are.
Tell us what you're running today and we'll design a managed service model that keeps it healthy, visible, and cost-efficient — without the overhead of doing it yourself.
